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Diploma in Merchant Relationship Executive

  • Duration: 1 Year
  • Eligibility: 12th Pass or Equivalent

Course Overview

This one year program is designed to help students build a strong foundation in customer service, sales management, and business communication. It focuses on developing the essential skills needed to manage and maintain strong relationships between merchants, clients, and organizations.

Students will learn how to handle client portfolios, address merchant queries, promote products or services, and contribute to customer satisfaction and business growth. The course offers a perfect blend of theoretical knowledge and hands-on training to make students job-ready in the fast-paced retail, finance, and e-commerce sectors.

Key Highlights

  • Comprehensive curriculum focused on sales and relationship management
  • Real-world case studies and project-based learning
  • Training in communication, negotiation, and customer service
  • Exposure to CRM tools and digital sales platforms
  • Internship and placement assistance
  • Expert mentorship from industry professionals

What You'll Learn

  • Fundamentals of Sales and Customer Relationship Management
  • Merchant Onboarding and Support Process
  • Communication and Interpersonal Skills
  • Business Development and Client Retention Strategies
  • Handling Customer Queries and Feedback
  • Digital Payment Systems and Merchant Platforms
  • CRM Software and Data Management

Career Opportunities

After completing the Diploma in Merchant Relationship Executive, students can explore roles in:

  • Banking and Financial Institutions
  • E-commerce Companies
  • Retail and FMCG Sectors
  • Payment Gateway Services
  • Customer Support and BPO Firms

Job Roles include

  • Merchant Relationship Executive
  • Customer Service Associate
  • Business Development Executive
  • Client Relationship Manager
  • Sales Coordinator

Why Choose JT College of Management Studies?

JT College of Management Studies focuses on creating industry-ready professionals. Our Merchant Relationship Executive Diploma equips students with the knowledge, communication skills, and confidence required to thrive in client-facing and sales-oriented roles across multiple industries.